FREQUENTLY ASKED QUESTIONS..

HIRE COSTUMES

How much does it cost to hire?

We offer a range of Standard Adult Costumes and Deluxe Costumes. Our adults hires are fully accessorized. *Costume hire rates range from $50 for your most basic and $65 for our deluxe.

Our Santa’s, Easter Bunnies and Mascot Costumes range from $100 + to hire. Please call to discuss,. 

*Excludes Santa’s, Easter Bunnies and Mascot Costumes.

Do your change rooms close?

Yes! our change rooms close 15 mins prior to end of closing. If you’re coming instore, please allow yourself 30-45 mins for trying on. 

Is there a bond with the costumes/mascots for hire?

If your coming in store to hire a costume, upon payment you will be required to show us a current form of ID e.g.: drivers license. Our security bonds vary depending on the costume. This can be left as a cash bond or security imprint of your debit or credit card. 

Once the costumes are returned on the due date and are in the same condition, your bond will be returned. 

What are your hire terms and conditions?
  • No refunds or exchanges on costumes that have left the premises.
  • No refunds or transfers on holding deposits ($20 deposit)
  • Costumes must be strictly picked up and returned on the agreed date and time.
  • Late returns will be charged a late fee of $10 per day.
  • No crazy string on costumes as this cannot be removed.
  • Damaged costumes may incur a repair cost.
  • Unrepairable or unreturned costume items will incur a replacement cost or loss of bond.

SHIPPING & RETURNS ON RETAIL STOCK

How much is shipping?

Standard shipping is FREE for orders over $99, otherwise $9.99 flat rate Australia wide. We use Australia Post for all our online orders.

Please allow 2-10 days for standard shipping and 3-5 days for express shipping.

Pricing is as follows:

$9.99 Standard Shipping

$14.99 Express Shipping

FREE Standard shipping on all orders over $99

Court Jester Fancy Dress Pty Ltd takes no responsibility for the delays/service provided by the shipping companies. To avoid delays, ensure your order is placed at your earliest convenience. 

What is your refund and returns policy?

Costumes purchased online can be returned within 7 days of purchase if the item(s) are faulty. The items must be returned  in original packaging. We do not accept change of mind refunds.

Court Jester Fancy Dress reserves the right to assess the condition of the costume to determine if a refund is appropriate.

Please note that refund amount applies to product purchased only, any shipping costs are not refunded.

Wigs, hosiery and make-up are non-refundable. 

Email courtjesterfancydress@outlook.com with your invoice number to start your return request.

Please note that costumes purchased in store cannot be refunded.